Reason for the claim
Passenger information
Details of your trip
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Flight delay
Your plane was delayed but kept its flight number.
Flight cancellation
Select this icon if your flight has been cancelled by the company. Your flight is cancelled if its flight number has been changed.
Luggage Problem
Select this icon in case of loss, delayed luggage or any other claim related to your luggage.
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Refund
Your complaint concerns the refund of taxes, an extra or your ticket.
On board
Your claim relates to a problem during your flight.
At the airport
An issue with our service before or after the flight.
Overbooking
If you have been denied boarding or have been downgraded, select this icon.
Other
None of the above categories describe your claim.
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This section allows you to detail the subject of your complaint. This part being limited to 1000 characters, please describe precisely but briefly the subject of your complaint.
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Contact details:
These are those of the passenger who will be our contact for the claim.
Email :
This is the email on which we will contact you. Remember to check that there is no error.
Area of residence:
The 'Indian Ocean' zone covers the following countries: Réunion, Mayotte, Comoros, Madagascar, Mauritius, South Africa and Seychelles
Loyalty Card:
This is a 10-digit number beginning with 777.
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Flight number
Your flight number is indicated on your ticket and boarding pass. It starts with two letters and is followed by 4 numbers (ex: UU3980).
Booking number
Indicated on your ticket, it is composed of 6 letters or numbers.
Number of passengers on your ticket
You can file a claim for anyone traveling on your ticket.
Upload your ticket
Click on this button to upload and send us your ticket.
Flight connection
If you had a flight, with Air Austral or another company, before or after the flight on which your complaint relates, you can tell us about it by selecting 'Yes' in the dropdown menu.